What’s etrack1?

etrack1 is a proven, cloud-based, unique ticketing system. etrack1 has been developed, implemented and is redundantly hosted in and supported from Denmark.

etrack1 has a firm focus on GDPR compliance, and on behalf of our customers, we are always looking to lower the number of enquiries, provide faster processing, eliminate errors and provide considerably more efficient operation of the customer service department.

etrack1 means automation of manual tasks, providing unique customer experiences, shortening employee training and is the tool your customer service employees will love.

etrack1 supports and simplifies workflows, and etrack1 delivers exactly the insight that is required to operate an efficient and result-oriented customer centre.

The etrack1 mission.

Our mission is to help our customers make optimal use of customer service resources, ensuring more loyal customers through unique customer experiences and driving the customer centre at a lower cost.

How does etrack1 stand out?

We own the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.

We provide a well thought-out and efficient experience, and we guarantee, with our money-back guarantee, that we add far more value than you pay for etrack1 licences.

Who’s etrack1 for?

etrack1 is for customer centres with passionate customer service managers and employees who find that shared Outlook folders, or their current ticketing / CRM / telephone system, offers more challenges than solutions.

etrack1 is for customer service managers and employees who know they can provide much better service and do their work significantly more efficient if they have the best available tools.

etrack1 is for customer service managers and employees who need our experience from hundreds of implementations. For those who do not want to buy technology from one place, implementation from another and get support from a third.

etrack1 is for customer service managers and employees who want to develop their customer service, and who have recognised that they can't do this without the best tools and a dedicated business partner.