etrack1 automatically creates the transparency that everyone wants.

“Drag and drop”, BCC copy on sent mails, copy/paste – everyone knows that manual archiving is time consuming, flawed and often incomplete. Yet it is everyday life for many employees in the customer center, where it creates a minimum of transparency across systems.

Transparency

In etrack1 all archiving takes place automatically – so from the first day of etrack1 there are no more manual registrations in order for you to be able to recover and recreate enquiries.

etrack1 is the end of pointless manual work and the beginning of transparency.

With etrack1, we automatically create the transparency that everyone wants. Information from the etrack1 cases is automatically updated as activities in the CRM system. With an end-point made available for etrack1, your employees can even access data directly in the CRM system, with a single click of a button in etrack1.

Archiving

All filing in etrack1 is automatically audit-trailing who did what and when. Everything can be searched without considering whether the folder is full or soon to be emptied. It is therefore the end of no longer being able to find emails because they are in a private folder or have been forwarded to an external folder.