Privacy policy Confirma etrack A/S

Privacy policy

Confirma etrack A/S is fully committed to protecting your individual rights and keeping your personal data safe.

In this Privacy Policy we describe the collection, usage, storage and sharing practices of personal data.

The data controller.
The data controller for the collection, processing, and use of your personal data on our web sites is Confirma etrack A/S – Langhøjvej 1-8381 Tilst – Denmark – VAT: DK26940958.

We process individuals’ personal data for a number of reasons. When we write «you», we mean you as a customer, a potential customer, our customer’s employee or other relevant parties

What personal data we collect

Personal data is in most cases collected directly from you or generated as part of the use of our services.

The personal data we collect can be grouped into the following categories: 

1. Identification information: examples of personal data in this category include national identification number, name. 
2. Contact information: examples of personal data in this category include postal address, phone number and email address.
3. Financial information: examples of personal data in this category include type of agreement, asset and debt information. 
4. Profile information: examples of personal data in this category include nationality, demographic information, marital status and occupation. 
5. Confirma etrack A/S relationship information: an example of personal data in this category is the history of the customer relationship between you and Confirma etrack A/S. 
6. Special categories of data: examples of personal data in this category include information concerning health

Personal data we may collect from you:

1. We collect information you provide directly to us. For example, when becoming a new customer, we collect personal data such as name, e-mail address and phone number.
2. Confirma etrack A/S also collects information which you provide to us, such as messages you have sent as feedback or a request in our digital channels. We record email and chat conversations for documentation of customer requests, verification of orders and to fulfil legal requirements. 

Personal data that we may collect from third parties: 

• We will obtain information such as name, email address, postal address, password, company name, web browser and telephone numbers plus any instruction parsed in clear text

How we may use your personal data and the lawful basis for doing so

• We use your personal data to comply with legal and contractual obligations, to provide you with offers, advice and services and to create aggregated and anonymous statistics for testing and development of new products and services.

Entering into and administration of service and product agreements (performance of a contract)

• The main purpose of our processing of personal data is to collect, verify, and process personal data prior to giving an offer and entering into a contract with you. We also process personal data to document, administer and complete tasks for the performance of contracts.

Examples of the performance of a contract:

• Processing regarding accounting including invoicing
• Customer service during the contract period
• Possible establishment, exercise or defense of legal claims and collection procedures.

Fulfilment of requirements and obligations for Confirma etrack A/S stated in laws, regulations or decisions from authorities and supervisors (legal obligation)

In addition to the performance of contract, processing of personal data also takes place for us to fulfil our obligations under law, other regulations or authority decisions.

Examples of processing due to legal obligations:

• Bookkeeping regulations
• Reporting to tax authorities, police authorities, enforcements authorities, supervisory authorities
• Risk management obligations such as insurance risks

Marketing, product- and customer analysis (legitimate interest)

Personal data is also processed in the context of marketing, product- and customer analysis. This processing forms the basis for marketing, process-, business- and system- development, including testing. This is to improve our product range and optimize our customer offerings. This may also involve profiling (see below).

We have a legitimate interest to use profiling for example when conducting customer analysis for marketing purposes.

We wish to give our customers relevant information and marketing on social platforms and websites, to respond to your comments and inquiries and provide you with user support. 

Consent

We will always ask for you to accept a consent when you contact us for support via our hotline site

The consent will contain information on that specific processing activity. If you have given consent to a processing of your personal data you can always withdraw the consent.

You can always express your opinion or contest a decision based solely on automated processing, including profiling, if such a decision would produce legal effects or otherwise similarly significantly affect you.

Who we may disclose your personal data to

We may share your personal data with others such as authorities and subdataprocessors

Subdataproccesors are

• IT Relation A/S

Third parties

To provide our services, we disclose data about you that is necessary to identify you and perform an assignment or agreement with companies that we cooperate with in order to perform our services.

We also disclose personal data to authorities to the extent we are under statutory obligation to do so. Such authorities include tax authorities, police authorities in Denmark only.

In addition, data are disclosed, with your consent or if this is permitted pursuant to legislation, internally in Confirma etrack A/S - In order to provide our services, we may also disclose data to insurance companies.

We have entered into agreements with selected suppliers, which include processing of personal data on behalf of us. This can be suppliers of IT development, maintenance, hosting and support.

Third country transfers

We never transfer data to any 3^rd party contries and neither does our subdataprocessors.

How we protect your personal data

Keeping your personal data safe and secure is at the centre of how we do business. We use appropriate technical, organisational and administrative security measures to protect any information we hold from loss, misuse, and unauthorised access, disclosure, alteration and destruction.

Your privacy rights

You as a data subject have the following rights in respect of the personal data we hold on you;

• Request access to your personal data
• You have a right to access the personal data we are keeping about you
• Request correction of incorrect or incomplete data 
• If the data are incorrect or incomplete, you are entitled to have the data corrected, with the restrictions that follow from legislation.
• Request erasure
• You have the right request erasure of your data in case;
• you withdraw your consent to the processing and there is no other legitimate reason for processing,
• you object to the processing and there is no justified reason for continuing the processing,
• you object to processing for direct marketing,
• processing is unlawful
• Due to the legislation, we are in many cases obliged to retain personal data on you during your customer relationship, and even after that, e.g. to comply with a statutory obligation or where processing is carried out to manage legal claims.
• limitation of processing of personal data
• If you contest the correctness of the data which we have registered about you or lawfulness of processing, or if you have objected to the processing of the data in accordance with your right to object, you may request us to restrict the processing of these data. The processing will be restricted to storage only, until the correctness of the data can be established, or it can be checked whether our legitimate interests override your interests.
• If you are entitled to erasure of the data which we have registered about you, but the data is necessary for you to defend a legal claim, you may request that Confirma etrack A/S restricts the processing to storage only if you want to keep the data.
• Even when processing of your data has been restricted as described above, Confirma etrack A/S may process your data in other ways if this is necessary to enforce a legal claim or you have given your consent.
• object to processing based on our legitimate interest
• You can always object to the processing of personal data about you for direct marketing and profiling in connection to such marketing.
• data portability
• You have a right to receive personal data that you have provided to us in a machine-readable format. This right applies to personal data processed only by automated means and on the basis consent or of fulfilling a contract. Where secure and technically feasible the data can also be transmitted to another data controller by us.
• Your request to exercise your rights as listed above will be assessed given the circumstances in the individual case. Please note that we may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies 

We collect, process, and analyze data regarding the use of our webpages. Traffic data is data connected to visitors on the webpage and data handled in communication fields for sending, distributing, or making messages available. 

We use cookies and similar technologies to deliver products and services to you. We use them to provide a secure online environment, to manage our marketing and give a better online experience, track our website performance and to make our website content more relevant to you. The data will not be used to identify individual visitors except for etrack1 customers. 

You can set or amend your web browser controls to accept or reject cookies. If you choose to reject cookies, you may still use our websites and some services, however your access to some functionality and areas of our website or services may be restricted substantially.

How long we process your personal data

We will keep your data for as long as they are needed for the purposes for which your data was collected and processed or required by laws and regulations.

This means that we keep your data for as long as necessary for the performance of a contract and as required by retention requirements in laws and regulations. Where we keep your data for other purposes than those of the performance of a contract, such as bookkeeping, we keep the data only if necessary and/or mandated by laws and regulations for the respective purpose.

For explanatory purposes, see the following specific examples:

• Bookkeeping regulations: up to ten years
• Payment service requirements and obligations: five years
• Insurance regulations: up to eleven years
• Offers: Up to 6 months after the expiration of an offer
• Details on performance of an agreement: up to 5 years after end of customer relationship to defend against possible claims

How changes to this Privacy Policy and the Cookies policy will be made

You can also lodge a complaint or contact the data protection authority in any of the countries where we provide services or products to you.

Please use the contact form below to parse your request