...and everything else.

etrack1 supports enquiries submitted as:

• @mails
• own forms via etrack1 API
• etrack1 forms on your own website
• etrack1 chat
• Facebook Messenger
• Enquiries forwarded from Outlook using etrack1
• plugin

etrack1 also supports integrations for:

• Puzzel telephony
• Genesys
• Cisco
• Open Media
• MS CRM
• SAP CRM
• Calabrio WFM

And a number of other specially developed systems across customers.

Outlook or etrack1?
We continuously work to automate and optimise manual processes while providing the best conditions for employees to provide the best possible customer service.
Unlike regular Outlook, which is intended for one-to-many communications, etrack1 is developed with a focus on many-to-many communication.

For more – perhaps even many – people in the customer centre to communicate with many customers and potential customers, mindsets and innovative features that go far beyond what Outlook and many other ticketing systems can offer are required.

One thing is that the system can receive an email and give it a ticket, offer a standard response, send a reply and deliver statistics to the manager – quite a different thing is that it can support the processes at the customer centre and deliver efficiency and customer experiences.

etrack1 is efficiency through mapping and supporting the journey for customers, but also the journey through which an enquiry goes until it is prioritised and allocated to an employee or team, replied to, archived and analysed.